Placing Platform Limited has recorded its highest ever number of active platform users during the month of June as clients geared up for the critical 1/7 renewal period. On PPL’s busiest day during the H1 renewal season, 5,455 users undertook placing activity on the platform, up by c.1,000 users from the same period in 2024.
Building on platform and service enhancements delivered through H2 2024 and H1 2025 clients continued to experience strong support, during the significant peak in platform activity
During June:
- 99% of all service desk calls were answered within 10 seconds
- 98% of service requests were resolved within 1 day
- 95% of production incidents were resolved within 5 days
Over H1 25 PPL also delivered strong service and performance improvements compared to H1 24:
- 66% reduction in market raised production defects
- 14% improvement in the number of production incidents resolved within 5 days
- 7% improvement in the number of service requests resolved within 1 day
In addition, platform user experience improved as the number of service requests fell by 23% between H1 24 and H1 25, despite platform user levels being at record highs.
The fall is attributed to the introduction of express contract and renewal functionality and the delivery of enhanced training and support for users. Throughout H1 25 PPL enriched its training and support offer, recognising that people like to learn in different ways. The PPL Learning portal, accessible from the platform, now offers a range of formats to consume training content. During June, over 500 users accessed renewal specific support, with virtual classroom sessions proving the most popular, followed by bite sized videos and infographics.
Colin O’Malley, Chief Operating Officer at PPL, said: “I am pleased to report that PPL has been able to build and sustain high levels of platform reliability and client service throughout what is a critical business period for our clients. Activity levels suggest that the London Market is in good health and that PPL continues to retain the trust of its broad client base.
We remain absolutely focused on delivery of our number one task: that is ensuring our clients can place and bind risks quickly and efficiently. It is from that solid base that PPL will continue to evolve its product and service offer, enabling our clients to operate at scale and unlock further benefits of data-driven trading.”
ENDS
Media contact
Victoria Sisson | Omnia Partners
Victoria.Sisson@weareomniapartners.com
About Placing Platform Limited (PPL)
PPL is a technology company owned by the London & International Insurance Brokers’ Association (LIIBA), the Lloyd’s Market Association (LMA), the International Underwriting Association of London (IUA) and Lloyd’s of London. PPL was created in 2016 to create a single market solution for electronic placing that would allow brokers and insurers to quote, negotiate and bind business electronically. PPL covers almost all classes of risks placed in the London market and is used by around 200 carriers and 200 broker firms.
For more information, please visit: https://placingplatformlimited.com