At PPL, we are committed to providing the safest environment for employees whilst maintaining the continuity of services to our customers. Along with Lloyd’s & Ebix, we are closely monitoring the situation and we have Crisis and Business continuity plans in place should we need to invoke them and, as with all market businesses, have already implemented various actions to follow the latest government guidance.
Ebix have confirmed that they have sufficient mitigation and widely spread resources to ensure that the PPL service could continue to be maintained. They have staff in multiple locations which would ensure business continuity, and all of their London staff have the ability to work remotely, so we are comfortable that they could continue to provide services. From a support perspective, we also have staff that could respond to helpdesk calls.
We will update our website with any further developments.